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PANAMA CITY, Florida, September 13, 2007 - Dr. Jon
Sherman, a solo family practitioner who divides his time
between offices in Panama City and Panama City Beach,
has increased his patient retention rate by 50 percent and
increased the clinic's annual revenue rate by one-third
since engaging the ACOM Chiropractic Consulting Group
in early 2007 to audit his practice and make
recommendations for improving efficiency and profitability.
Unlike many doctors who seek out consultants to fix
practice ailments, Dr. Sherman's Panama City Chiropractic
was doing well, seeing 135-160 patients per week in the
two offices and generating an annual revenue stream in
excess of $450,000. Although the only professional at the
clinics, he was supported by a three-person office staff and
four contract massage therapists. But the Life University
graduate sensed that his practice had stalled at that level
and that although prosperous, it would require changes in
order to continue its growth.
"I was using homegrown processes that I knew were
inefficient since like most chiropractors, I was well trained
in health sciences but not so well in business," he said. "I
looked at quite a few coaches and ultimately attended a
seminar conducted by the ACOM Healthcare Business
Consulting Group. I was blown away.."
The consulting group focuses on the business side of
chiropractic, stressing case management and accuracy of
chiropractic billing, coding and documentation. Dr.
Sherman retained the group for a two-day visit to the
practice, during which a consultant studied the
organization and flow of office activities and reviewed the
paperwork and forms used throughout the typical day.
At the end of the visit, the consultant laid out his analysis
of existing problems and proposed alternative procedures,
along with detailed guidance for more precise coding so
that they are able to collect fully for all services provided.
ACOM continues to provide coaching remotely following
the on-site engagement.
Among the achievements Dr. Sherman cites:
- Reduced patient waiting time
- Diversion of staff from routine office work to
revenue-producing activities
- Shorter, higher quality patient visits
- More patients per day
- Higher rate of conversion to wellness programs
- Better overall patient retention rate
- Dramatic revenue increase
"The practice was successful but I was working hard and
not getting to where I wanted to be," Dr. Sherman said,
"ACOM found the holes and plugged them and now we're
moving forward again. It proves that you don't have to be
struggling in order to benefit from their consulting
services."
About ACOM’s Healthcare Business Consulting Group
The ACOM Chiropractic Consulting Group, a professional
services unit of ACOM Solutions, Inc., offers a suite of
consulting programs for educating, equipping and
empowering healthcare providers for success. Group
consultants diagnose practice problems and provide
options for improving chiropractic office operations and
addressing the critical coding and document issues that
are unique to the profession.
The Consulting Group's two-fold mission is to enable
doctors to make more money ethically by collecting fully
for all services performed while protecting themselves
against audits, payback demands and possible legal
actions.
For information on ACOM’s Chiropractic Consulting
Services:
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