Chiropractors face increasing industry challenges to deliver quality Chiropractic services while managing a profitable practice. It’s difficult supporting the many needs of the practice, while maintaining steady and adequate cash flow. This can only be accomplished with proper billing solutions and procedures that ensure claims are reimbursed timely and fairly for services delivered.
ACOM solves this problem by educating and empowering the doctor and staff to follow repeatable procedures for managing patient flow, documentation, and coding that results in optimized billing and collections while minimizing time handling insurance companies, paperwork, administrative tasks and managing audits.
Guaranteed Performance - click to read  |
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| Collections Optimization Service |
Our Collections Optimization Service is the ultimate remedy for coding and documentation challenges, this end-to-end service includes full process analysis and overhaul. Our specialists visit your office, interviewing key staff and learning your current processes. We then identify your challenges, devising a customized strategy that seamlessly aligns within your organization, retraining staff and increasing collections per visit by 20 to 30 percent with results in just six months. To ensure long-term success, we provide follow-up by phone using our unique Monthly Statistics Report monitoring progress in key critical success factors.
Our Collections Optimization Service includes the following:
- Certified Professional Coder Consultant visit to your practice
- A Workshop to educate you and your staff how to code, document, and bill correctly
- Phone access to the ACOM Help Desk for billing and coding issues, staffed by Certified Professional Coders
- A Monthly Statistics Report analyzing progress in key critical success factors
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| New Patient Procedures |
- New patient phone call insurance procedures
- New patient intake form and new patient sample phone script
- Solidifying initial financial arrangements
- Strategies for billing and coding for exams, re-exams and consultations
- Sample patient Care Plans provided
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| Insurance Verification |
- Collecting the essential insurance information
- Completing the insurance verification form
- Sample insurance verification phone scripts
- Verifying the essential categories
- Verifying in-network vs. out-of-network benefits
- How to request authorization for payment beyond the plan limits
- E/M and physical therapy services as a separate benefit
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| The Codes |
- Evaluation & Management (E/M) coding guidelines
- New patient examination codes
- Consultation codes
- Established patient reexamination codes
- Chiropractic and all physical medicine and rehab codes explained in detail
- Massage therapy codes
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| Fees & Financial Agreements |
- Fee profiles and ranges
- Hardship forms and Time of service (TOS) fees explained
- Outlining care plans that make sense and are easy follow
- The compliant way to discount your fees from your standard fees
- Discuss/each collection processes
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| Documentation, Patient Flow, Care Plans |
- How to Document & Prove Medical Necessity in your notes
- Sample written treatment plans
- Chart note documentation recommendations
- Sample Medicare SOAP notes provided
- How to document and incorporate all physical medicine & rehabilitation codes
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Letters of Necessity |
- Manual therapy techniques bundling letter
- Sample UCR letters
- Sample appeal letters
- Sample comprehensive narrative report
- Missed appointment Patient Letters, tracking log
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